Privacy Policy

This Application (Simulations Labs) collects some personal data from its users. Please read this Privacy Policy carefully, as it describes what information we gather and how we use, share, and protect that information. By signing up, you expressly consent to the information handling practices described below.

1. Data Controller and Owner

Owner: Simulations Labs

Contact email: info@simulationslabs.com

2. Types of Data Collected

We collect the following types of personal data, either provided by the user or gathered automatically:

  • Personal Information: First name, last name, email address, username, password, company or organization name.
  • Usage Information: Cookies, IP address, geographic location, browser type, pages visited, and user behavior within the platform.
  • Activity Data: Performance and participation in hosted challenges, competitions, or events.
  • Financial Information: When you make a subscription (credit card details, account details, payment information)

Cookies and tracking tools may be used to:

  • Remember your information so you don't have to re-enter it during future visits.
  • Provide customized content and third-party features.
  • Analyze platform performance and effectiveness.
  • Monitor aggregated site usage (e.g., total visitors, pages viewed).
  • Track participation and ranking in competitions.

Failure to provide some data may limit access to certain features of the platform.

3. Methods of Processing

We process your data in a secure and lawful manner, using IT-enabled tools under organizational procedures related to the purposes outlined in this policy. In addition to internal teams (e.g., admin, marketing, technical support), data may be shared with authorized third-party service providers (e.g., cloud hosting, analytics, messaging) who are bound by confidentiality and may be designated as Data Processors. A full list of processors can be requested.

4. Place of Processing

Data is processed at the Data Controller's offices and in any locations where processing partners are located. For specific information, please contact the Data Controller.

5. Retention Time

We retain personal data for as long as necessary to provide services or as required by law. You may request that your data be suspended or deleted at any time.

6. How Do You Use My Personal Data?

Under the GDPR, we must always have a lawful basis for using Personal Data. This may be because the Personal Data is necessary for providing our Services to you, because you have consented to our use of your Personal Data, or because it is in our legitimate business interests to use it. Your Personal Data may be used for one of the following purposes subject to your relevant consent or request:

  • Providing and managing your Account on Our Platform;
  • Providing and managing your access to Our Site, Platform and relevant Services;
  • Operating our Site, Platform and provide Services;
  • Personalising and tailoring your experience on Our Site and Platform;
  • Supplying Our Platform for your usage and Services to you. Your personal details are required in order for us to enter into an agreement with you.
  • Personalising and tailoring Our Platform and Services for you upon your request.
  • Communicating with you in order to offer our Services. This may include responding to emails, support tickets or calls from you.
  • Supplying you with information by email that you have opted-in to (you may unsubscribe or opt-out at any time by submitting a ticket to our Help Center (simulationslabs.freshdesk.com/support/home) or sending an email to info@simulationslabs.com).
  • Analysing your use of Our Site and Platform and gathering feedback to enable us to continually improve Our Site, Platform, Services and your overall user experience.
  • Monitor, detect, prevent, cease prohibited or illegal activities and enforce our terms of service and all other policies.

7. Processing of Personal Data

Personal data is processed for the following purposes:

  • Analytics
  • Hosting and backend infrastructure
  • Geolocation services
  • System monitoring
  • Registration and authentication
  • Email and message communication
  • Integration with external platforms (e.g., social media or video platforms)

8. Legal Use and Obligations

Your data may be used in legal proceedings or to comply with lawful requests from public authorities. You acknowledge that the Data Controller may be required to disclose your data for legal compliance or in response to abuse of the platform.

9. System Logs and Maintenance

For operational and maintenance purposes, the platform and any connected third-party services may collect system logs (e.g., access times, IP addresses) and other technical data related to your usage.

10. User Rights

You have the right to:

  • Access your personal data
  • Verify its accuracy
  • Request correction, deletion, or limitation of processing
  • Object to processing or request data portability (where applicable)

11. Changes to This Privacy Policy

We reserve the right to modify this Privacy Policy at any time. Any significant changes will be communicated via the platform or email. Continued use of the platform after changes indicates acceptance.

12. Contact

For questions or requests related to your privacy, please contact:

Simulations Labs

Email: info@simulationslabs.com